Our Commitment to Privacy

TropicalHultHut.com values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. We do not sell or rent your personal information to third parties. As described in this policy, we do, however, share your information with our affiliates and under certain circumstances, with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service.

This policy describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, you can always contact@tropicalhulahut.com customer service in any of three ways:

1. send us an e-mail.
2. call us at (866) 740-HULA (4258)
3. write to us at
Tropical Hula Hut.com Customer Services
4635 Cloudcrest Dr
Medford, OR 97504

If our information practices change in the future, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears at the end of this policy. You may exercise your choices about how we collect and use your information at any time.

Our Privacy Policy

• What kind of information does TropicalHulaHut.com collect?
• How does TropicalHulaHut.com use my information?
• Does TropicalHulaHut.com share my information with third parties?
• How do I access my information? How do I change or delete my information?
• How do I exercise my choices about receiving promotional communications?
• What are cookies? How does TropicalHulaHut.com use cookies on its site?
• How do I know my order information is secure?
• What about links to other websites and services?

What kind of information does TropicalHulaHut.com collect?

We collect information, such as name, e-mail and postal addresses, phone and credit card numbers from you when you visit our website, place an order online or by phone, save your info with us online, or participate in a contest, promotion or survey. We maintain a record of your product interests and the purchases you make online or by phone, and may also acquire information about you from our joint marketing partners, from unrelated third parties, and from our affiliates.

How does TropicalHulaHut.com use my information?

When you place an order or make a purchase from TropicalHulaHut.com, we use your personal information to process your order, send you e-mails to confirm your order or to contact you via phone, postal mail or e-mail if we have other questions regarding your order or purchase.

When you place an order, make a purchase or save your information online, we will use your e-mail and postal address to send you information about our products, services, contests, and promotions and to help us learn more about your shopping preferences. If you participate in a contest or promotion (online or over the phone), we may use your personal information to send you e-mails, postal mail, or telephone (including text messages) regarding our products, services, contests and promotions. From time to time, we may use this information to contact you via e-mail, postal mail, or telephone to learn more about your shopping preferences. You always have the choice not to receive marketing information or calls.

In addition, we may use information about your product interests and purchases from us and our affiliates, to help us improve our site design and your online and in-store shopping experiences. We may contact you, subject to the choices you have made, via e-mail, postal mail, or telephone, to conduct market research and learn more about how we can improve our product offerings.

To serve you better, we may combine information you give us and information about your product interest and purchases with information from third parties, including demographic information and information that is publicly available. We may also combine this information with information from our affiliates. We use that combined information to enhance and personalize your shopping experience with us, and to communicate with you in accordance with this policy.

Does TropicalHulaHut.com share my information with third parties?

If you shop at one of our affiliates, we share information about you with that affiliate, so that it can communicate with you by e-mail or postal mail about their products, services, contests and promotions that may be of interest to you. Each of our affiliates has a privacy policy that is consistent with our own.

We also contract with service providers to maintain and manage our customer information, to fulfill promotions and to communicate with our customers. We do not authorize any of these service providers to make any other use of your information.

In addition, when we team up with another company to offer or provide products, services, contests or promotions, we may compare our customer list with theirs to identify our common customers. Both Tropical Hula Hut and our marketing partners may use that information to fulfill our respective obligations to you and for future promotional activities.

When we offer contests and promotions, with or without a marketing partner, you may be required to provide certain personal information in order to participate. In these cases, we will give you the choice not to receive e-mail messages or other communications from us regarding our products, services, contests, and promotions. In this case, however, Tropical Hula Hut may still need to contact you, for example, to notify winners and to fulfill promotional obligations.

Scrip programs allow you to instruct Tropical Hulat Hut to divert a percentage of the amount you spend to participating schools and other non-profit organizations. Loyalty programs allow you to earn "points" on purchases at Tropical Hulat Hut, which you may then use toward certain rewards offered by the loyalty programs in which you participate. If you choose to participate in any scrip, loyalty, or other similar program in which Tropical Hulat Hut is a participating vendor, the company administering the scrip, loyalty, or other similar program (collectively, the "scrip company") should provide a link on its website that permits you to authorize Tropical Hulat Hut or our credit card processor(s) to provide information about your Tropical Hula Hut purchases. The information you authorize us to disclose to the scrip company will include your credit card number and the date and amount of your purchase, and may also include your name and other information you have asked us to provide. Please note that once Tropical Hulat Hut discloses this information, the scrip company may use and share it with others in accordance with its own privacy policy. You should review these policies carefully, as we have no control over them.
In the unlikely event of a sale of some or all of our business, Tropical Hulat Hut will disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this privacy policy.

Tropical Hulat Hut reserves the right to disclose information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of Tropical Hulat Hut, its affiliates, and others.

How do I access my information? How do I change or delete my information?

You can review, change or delete certain personal information related to your use of our online sites (e.g., name and contact information). To access your information online, simply click "Access My Info" at the bottom of any page, sign in when prompted to do so, and you'll be able to edit your personal information. You can also ask us to update your personal information, by calling us at (866) 740-HULA (866-740-4258), writing us at Tropical Hula Hut Customer Services, 4635 Cloudcrest Dr, Medford, OR 97504, or you may click here to e-mail TropicalHulaHut.com customer service. Please be sure to include your e-mail address, full name and password. Please note that any requests to update your personal information may take up to ten days for your e-mail request and 6-8 weeks to process your postal mail request.

How do I exercise my choices about receiving promotional communications?

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or our affiliated brands, or if you do not want us to use your information to enhance your shopping experience, please let us know by calling us at (866) 740-HULA (866-740-4258), writing us at Tropical Hula Hut Customer Services, 4635 Cloudcrest Dr, Medford, OR 97504 or by sending us an e-mail. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. If you ask us to remove your name and address from promotional lists, we will maintain your name in a "do not contact" file to ensure that we can honor your request. It may take up to 10 days to process your e-mail request, and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from Tropical Hula Hut.

Please also note that when you purchase from us, we will continue to confirm your order by e-mail. In addition, we may also need to contact you via phone, e-mail or postal mail with other questions regarding your order.

What are cookies? How does TropicalHulaHut.com use cookies on its site?

A cookie is a small data file that websites often store on your computer's hard drive when you visit their sites. A cookie may contain information, such as a unique user ID that websites use to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie.

We use cookies in order to improve your shopping experience. Cookies enable us to keep track of your order as you shop on our site.

Through our use of cookies, we also track and maintain the identity of the website you visited immediately prior to visiting our website. We do not otherwise track any information about your use of other websites.

You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order to enable you to purchase from our site. Nor will we be able to recognize you as a registered user, which allows you to access your account information.

For our customers using Internet Explorer 6.0

If you are shopping on TropicalHulaHut.com using Internet Explorer 6.0 and are having difficulty accessing the site, please check your privacy settings in your browser and set them to "Medium." If you do not wish to change your privacy settings to "Medium" and you are currently using the "Medium High" or "High" settings, you may choose to override your current cookie handling practices for individual sites that you specify. Please click here for instructions. As always, you can place your order by phone at 1-800-HULAHUT (1-800-485-2487).

To change your privacy settings to "Medium"

Select "Internet Options" from the "Tools" Menu. Click the "Privacy" Tab. Set the Privacy Slider to "Medium." Click "OK."

To override your current cookie handling practices for individual sites

Select "Internet Options" from the "Tools" Menu. Click on the "Edit" button in the "Override cookie handling for individual websites" section. This will open the "Per Site Privacy Actions" dialogue box. Type "www.tropicalhulahut.com" in the "Address of Website" box. Click the "Allow" button. Click the "OK" button, then close the "Per Site Privacy Actions" dialogue box. Click the "OK" button to close the "Internet Options" dialogue box and apply your changes.

Is my information secure?

Protecting your order information is important to us. We use Secure Sockets Layer (SSL) technology to protect your online order information as it is transmitted over the Internet.

Some versions of browsers and some firewalls don't permit communication through secure servers like the ones we use to process orders at TropicalHulaHut.com. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."

If your browser or firewall doesn't support SSL, you will not be able to connect to the server, which means you won't be able to mistakenly place an order through an unsecured connection. If you cannot access the secure server for any reason, please print our order form and place your order by phone at (866) 740-HULA (866-740-4258).

What about links to other websites and services?

The TropicalHulaHut.com website may contain links to other sites. Tropical Hula Hut does not control the privacy policies or practices of these websites. You should review those policies before providing any personal information. Tropical Hula Hut is not responsible for the content or practices of any linked websites, and we provide these links solely for the convenience and information of our visitors.

Effective March 18, 2005